About Us

There’s a tremendous amount of information that’s become available over the last 20 years about people and performance but it’s not making it’s way into daily business practices.  Consider that the average lifespan of the S&P 500 companies has dropped from about 50 years down to 15 years since the 1950’s and employee engagement is at record lows. It doesn’t have to be that way…

“I believe that it’s possible to craft wildly successful businesses, where their workforce is ecstatic to go to work every day, for generations to come, because they are continuously adding value that makes our world a better place.”

S. Arlene Dilworth, CPA, CTP, CGMA.

Work Better

Many of the industrial age business practices are interfering with employee’s ability to be creative, innovate and perform at their best.

Successful companies are adopting business practices that empower their people to realize their full potential by leveraging how the brain works. 

Our goal is to help companies recognize areas where modifications will pay high returns by empowering their workforce through anonymous reporting and essential skill building.

Currently, there is no one place to get the beneficial information businesses need. Our goal is to bridge the gap.

Founder:
S. Arlene Dilworth, CPA, CTP, CGMA

Long story short, Arlene decided that she would rather improve organizational performance rather than report on it.  Arlene has over 30 years of professional business experience.  As a CPA and former CFO and Controller serving businesses in a variety of industries, in addition to running her own outsourcing business, she is acutely aware of the challenges of doing business in today’s competitive environment.

Arlene is passionate about working with businesses to reveal their unique path to success. Her objective perspective combined with years of experience and ongoing studies enable her to shed light on issues that sabotage an organization.

A strong believer in life-long learning, in addition to the continuing educational requirements to maintain her license and certifications, Arlene engages in ongoing study of areas such as:

  • Collective Intelligence
  • Organizational Dynamic Capabilities
  • Organizational Health & Effectiveness
  • Organizational Culture
  • Neuroscience
  • Behavioral Economics
  • Sociology
  • Appreciative Inquiry
  • Action Learning
  • Leadership
  • Communication
  • Negotiation
  • Conflict Management
  • Team Development
  • Employee Training & Development

Personal Side:
Having an adventuresome spirit, Arlene has enjoyed a variety of activities including kayaking, white water rafting, hang gliding, snow skiing, scuba diving, and sky diving. She admits that even though the opportunities are few and far between, she enjoys scuba diving the most!

Background/Certifications/Memberships

Industries Served/Supported:
Professional Services Companies
Manufacturing: Chemical, Equipment, & Parts
Public Utilities: Electric, Gas, & Water
Banking / Trust Services / Private Real Estate & Investment Holdings
State University
Local Government

Multi-Health Systems, Inc.:
EQ-i2.0 and EQ 3602.0 Assessment Certification
RiskType Compass Assessment Certification
Benchmark of Organizational Emotional Intelligence Survey Administration

American Society for Training & Development:
Human Performance Improvement Certificate, includes:
Analyzing Human Performance Improvement Certificate
Selecting Human Performance Improvement Solutions Certificate
Human Performance Improvement Basics Certificate
Facilitating Organizational Change Certificate
Consulting Skills Certificate

Association Memberships:
American Institute of Certified Public Accountants

Credentials:
CPA – Individual License as Certified Public Accountant in Texas
CTP – Certified Treasury Professional
CGMA – Chartered Global Management Accountant

Education:
Master of Science in Accounting – Sam Houston State Univ.
Bachelor of Business Administration – Sam Houston State Univ.

Note:
Total BackOffice Solutions, Inc. is a business consulting firm, not a CPA practice.

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