As the overall economy continues to improve, the topic of employee engagement and talent wars keeps heating up. Time and time again, research has indicated that companies with a highly engaged workforce have higher profitability and greater customer satisfaction, two things every company wants more of.
Why are disengaged employees a problem? In a Forbes article, they quote a Gallup report that estimates that actively disengaged employees cost US businesses between $450 billion to $550 billion per year in lost productivity. How can that number be so high? Overall, the findings indicate that 70% of American workers are not engaged.
How did we get to this point? Here are a few issues tied to disengaged employees for consideration:
- They complain and drag down moral.
- They gossip and keep the animosity fires burning.
- They make excuses and never take responsibility for their actions.
- They’re always saying “It’s not my job” and never help others or go beyond their defined duties.
- They are more likely to lie and make up stories to protect themselves.
- They are less willing to work in teams. They usually want to work alone…
- They typically act like they know everything and aren’t interested in learning anything new.
- They don’t show any initiative and just stand around waiting to be told what to do next.
- They’re irresponsible and often miss deadlines, are late for work, and break their promises.
- The quality of their work becomes sub-par requiring re-work or causing any number of operational problems or customer satisfaction issues.
The Forbes article ends with a quote from Gallup CEO Jim Clifton: “…The single biggest decision you make in your job – bigger than all of the rest – is who you name manager. When you name the wrong person manager, nothing fixes that bad decision. Not compensation, not benefits – nothing.“